Refund policy

We have a 365-day money back guarantee and product refund policy, which means, if at any time within 1 year of your most recent order, you are dissatisfied with the product simply contact our customer service team by email at support@houndandcompany.com to request your refund.

Product refunds are limited to the most recent purchase and are limited to a maximum of the purchase price of your most recent shipment. Shipping and Handling costs are non-refundable.

Wholesale orders (10 bottles or more) are not eligible for the money back guarantee.

Money-back guarantee is only valid once per product, per customer for lifetime.

To start a return, you can contact us at support@houndandcompany.com. Please note that returns will need to be sent to the following address: 

Hound & Co
ATTN: Return Department
2825 Mount Pleasant Street
Dock 7
Burlington, IA 52601

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@houndandcompany.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@houndandcompany.com.

All returns are handled in accordance with our RMA Procedures. For each return requested during the thirty (365) day return period, you must request an RMA Number.

Any unauthorized return received by Hound & Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty days of RMA Number issuance, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return and you will receive a refund in the form of a credit to your method of payment on the original order within thirty (30) days from the completion of the return process.