Our Shipping Guarantee
We know you want to receive your order ASAP to let your dog start on his journey to better health. At Hound & Co. we work relentlessly to get your order delivered quickly and efficiently. We pride ourselves on a turnaround time from order to dispatch of 24 hours during regular business hours and 48 hours over weekends.
Our goal is to keep delivery costs low for our customers, so when it comes to delivery please choose the best delivery process for your needs.
We currently only ship to the United States.
Our Return Policy
We carefully pack and ship each of our products and we are very proud of the products we sell, but we do understand that sometimes a return is necessary.
We offer 30 day return policy to our customers. If more than 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must be sealed, unopened and returned within the 30 day window indicated above.
Return Material Authorization (RMA)
All returns are handled in accordance with our RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number.
Any unauthorized return received by Hound & Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty days of RMA Number issuance, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.
You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return and you will receive a refund in the form of a credit to your method of payment on the original order within thirty (30) days from the completion of the return process.
If you need to initiate a return, please do so here:
Questions? We've got answers
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Opened items
What should I do if the item I received is damaged?
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.