Shipping & Returns

Our Shipping Guarantee

We know you want to receive your order ASAP to let your dog start on his journey to better health. At Hound & Co. we work relentlessly to get your order delivered quickly and efficiently. We pride ourselves on a turnaround time from order to dispatch of 24 hours during regular business hours and 48 hours over weekends.

Our goal is to keep delivery costs low for our customers, so when it comes to delivery please choose the best delivery process for your needs.

We currently only ship to the United States.

Our Return Policy

We stand behind every chew we make. If at any time within 365 days of your most recent order you’re not happy with the product, simply contact us at support@houndandcompany.com to start your return request.

Here’s how it works:

  • Refunds apply to your most recent purchase only, up to the purchase price (shipping & handling excluded).
  • The guarantee is valid once per product, per customer, for life.
  • Wholesale orders (10 jars or more) are not eligible.

It’s our way of making sure you can try Hound & Co risk-free, with complete peace of mind.

Return Material Authorization (RMA)

All returns are handled in accordance with our RMA Procedures. For each return requested during the return period, you must request an RMA Number.

Any unauthorized return received by Hound & Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty days of RMA Number issuance, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return and you will receive a refund in the form of a credit to your method of payment on the original order within thirty (30) days from the completion of the return process.

If you need to initiate a return, please do so here contact us at support@houndandcompany.com

Start A Return

Questions? We've got answers

How does the 1-Year Guarantee work?

Our chews are backed by a 365-day money-back guarantee. If you’re not satisfied within 1 year of your most recent order, contact us at support@houndandcompany.com.

What products are covered under the guarantee?

All Hound & Co products purchased directly from our website are covered, except wholesale orders of 10 jars or more.

How many times can I use the guarantee?

The guarantee is valid once per product, per customer, for life.

Do I need to return the product to get a refund?

This varies case by case based on why you want to return, and how many bottles you have ordered. But simply contact our support team and we'll guide you through the process.

Are shipping and handling costs refundable?

No, refunds apply only to the product purchase price. Shipping and handling fees are non-refundable.

What if I purchased multiple jars in my last order?

Refunds apply to the full purchase price of your most recent shipment (up to 10 bottles of each formula).

How long does it take to receive my refund?

Refunds are typically processed within 5–7 business days after your request is approved.

What if I purchased from another retailer?

Our guarantee applies only to orders placed directly through our website. If purchased elsewhere, please contact that retailer for their return policy.

Can I exchange a product instead of requesting a refund?

Yes! In some cases, we can offer a product exchange instead of a refund. Reach out to support@houndandcompany.com to discuss your options.

How do I start a return or refund request?

Simply email us at support@houndandcompany.com with your order number, and our team will take care of the rest.

Our customer support is available Monday to Friday: 8am-5:30pm.

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