Shipping & Returns

Our Shipping Guarantee

We know you want to receive your order ASAP to let your dog start on his journey to better health. At Hound & Co. we work relentlessly to get your order delivered quickly and efficiently. We pride ourselves on a turnaround time from order to dispatch of 24 hours during regular business hours and 48 hours over weekends.

Our goal is to keep delivery costs low for our customers, so when it comes to delivery please choose the best delivery process for your needs.

We currently only ship to the United States.

Our Return Policy

We carefully pack and ship each of our products and we are very proud of the products we sell, but we do understand that sometimes a return is necessary.

We offer 30 day return policy to our customers. If more than 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must be sealed, unopened and returned within the 30 day window indicated above.

Return Material Authorization (RMA)

All returns are handled in accordance with our RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number.

Any unauthorized return received by Hound & Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty days of RMA Number issuance, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return and you will receive a refund in the form of a credit to your method of payment on the original order within thirty (30) days from the completion of the return process.

If you need to initiate a return, please do so here:

Start A Return

Questions? We've got answers