Shipping & Returns

Our Shipping Guarantee

We know you want to receive your order ASAP to let your dog start on his journey to better health. At Hound & Co. we work relentlessly to get your order delivered quickly and efficiently. We pride ourselves on a turnaround time from order to dispatch of 24 hours during regular business hours and 48 hours over weekends.

Our goal is to keep delivery costs low for our customers, so when it comes to delivery please choose the best delivery process for your needs.

We currently only ship to the United States.

Our Return Policy

We stand behind every chew we make. If, at any time within 365 days of your most recent order, you’re not satisfied with your Hound & Co product, simply contact us at support@houndandcompany.com to begin your return request.

Our goal is to make trying Hound & Co completely risk-free while ensuring our guarantee is used fairly.

Guarantee Terms

  • Refunds apply to your most recent purchase only, up to the product purchase price (shipping & handling excluded).
  • The guarantee is valid once per product, per customer, for life.
  • Wholesale purchases of 10 jars or more are not eligible.
  • Depending on the circumstances, we may require unused or remaining product to be returned before issuing a refund.
  • Returns are handled according to our Return Merchandise Authorization (RMA) procedures when applicable.

Return Merchandise Authorization (RMA)

If a return requires an RMA, our support team will provide complete instructions.

  • Unauthorized returns will not be accepted.
  • If an RMA is issued, returned products must be received within 30 days of issuance.
  • Refunds are issued to the original payment method after the return process is complete.

If Hound & Co requires a product to be returned, the customer is responsible for return shipping costs unless our support team expressly states otherwise. Hound & Co does not provide prepaid return shipping labels for standard returns.

Original shipping and handling charges are non-refundable.

We recommend using a trackable shipping method and keeping your tracking information until your return and refund have been processed.

If your order arrived damaged, defective, incorrect, or there was another fulfillment issue caused by Hound & Co, please contact us before returning anything so our team can review the situation and provide the appropriate resolution.

Return Material Authorization (RMA)

Before sending a return, please contact support@houndandcompany.com. If a return is required, our support team will provide an RMA number, return instructions, and the address where your package should be sent.

Please include the provided RMA information with your return so our team can identify and process it when it arrives.

Returns sent without prior authorization may not be accepted or may experience delays in processing.

If an RMA is issued, your return must be received by Hound & Co within 30 days of the RMA being issued. If we do not receive the return within that period, the RMA may be canceled.

Refunds

Once a required return has been received and inspected, we’ll notify you when your refund has been approved. Approved refunds are issued to the original payment method.

Hound & Co will initiate approved refunds within 5–7 business days after the return process is complete. Your bank or credit card company may require additional time to process and post the refund to your account.

Ready to Start a Return?

Contact us at support@houndandcompany.com and our support team will help you with the next steps.

Questions? We've got answers

How does the 1-Year Guarantee work?

Our chews are backed by a 365-day money-back guarantee. If you’re not satisfied within 1 year of your most recent order, contact us at support@houndandcompany.com.

What products are covered under the guarantee?

All Hound & Co products purchased directly from our website are covered, except wholesale orders of 10 jars or more.

How many times can I use the guarantee?

The guarantee is valid once per product, per customer, for life.

Do I need to return the product to get a refund?

Every request is a little different. Depending on the reason for your request, the product ordered, and the order history, our support team will guide you through the appropriate process.

Are shipping and handling costs refundable?

No, refunds apply only to the product purchase price. Shipping and handling fees are non-refundable.

What if I purchased multiple jars in my last order?

Refunds apply to your most recent order. If your purchase included bundle pricing, promotional discounts, or multi-pack savings, any partial refund may require the order to be recalculated based on the products ultimately kept.

How long does it take to receive my refund?

Refunds are typically processed within 5–7 business days after your request is approved.

What if I purchased from another retailer?

Our guarantee applies only to orders placed directly through our website. If purchased elsewhere, please contact that retailer for their return policy.

Can I exchange a product instead of requesting a refund?

Yes! In some cases, we can offer a product exchange instead of a refund. Reach out to support@houndandcompany.com to discuss your options.

How do I start a return or refund request?

Simply email support@houndandcompany.com with your order number and a brief description of the issue. Our team will review your request and guide you through the next steps.

Our customer support is available Monday to Friday: 8am-5:30pm.

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