Shipping & Returns

Our Shipping Guarantee

We know you want to receive your order ASAP to let your dog start on his journey to better health. At Hound & Co. we work relentlessly to get your order delivered quickly and efficiently. We pride ourselves on a turnaround time from order to dispatch of 24 hours during regular business hours and 48 hours over weekends.

Our goal is to keep delivery costs low for our customers, so when it comes to delivery please choose the best delivery process for your needs.

We currently only ship to the United States.

Our Return Policy

We stand behind every chew we make. If, at any time within 365 days of your most recent order, you’re not satisfied with your Hound & Co product, simply contact us at support@houndandcompany.com to begin your return request.

Our goal is to make trying Hound & Co completely risk-free while ensuring our guarantee is used fairly.

Guarantee Terms

  • Refunds apply to your most recent purchase only, up to the product purchase price (shipping & handling excluded).
  • The guarantee is valid once per product, per customer, for life.
  • Wholesale purchases of 10 jars or more are not eligible.
  • All return and refund requests are reviewed individually by our support team.
  • Returns are handled in accordance with our Return Merchandise Authorization (RMA) procedures when applicable.

Return Merchandise Authorization (RMA)

If a return requires an RMA, our support team will provide complete instructions.

  • Unauthorized returns will not be accepted.
  • If an RMA is issued, returned products must be received within 30 days of issuance.
  • Refunds are issued to the original payment method after the return process is complete.

Return Material Authorization (RMA)

All returns are handled in accordance with our RMA Procedures. For each return requested during the return period, you must request an RMA Number.

Any unauthorized return received by Hound & Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty days of RMA Number issuance, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return and you will receive a refund in the form of a credit to your method of payment on the original order within thirty (30) days from the completion of the return process.

If you need to initiate a return, please do so here contact us at support@houndandcompany.com

Questions? We've got answers

How does the 1-Year Guarantee work?

Our chews are backed by a 365-day money-back guarantee. If you’re not satisfied within 1 year of your most recent order, contact us at support@houndandcompany.com.

What products are covered under the guarantee?

All Hound & Co products purchased directly from our website are covered, except wholesale orders of 10 jars or more.

How many times can I use the guarantee?

The guarantee is valid once per product, per customer, for life.

Do I need to return the product to get a refund?

Every request is a little different. Depending on the reason for your request, the product ordered, and the order history, our support team will guide you through the appropriate process.

Are shipping and handling costs refundable?

No, refunds apply only to the product purchase price. Shipping and handling fees are non-refundable.

What if I purchased multiple jars in my last order?

Refunds apply to your most recent order. If your purchase included bundle pricing, promotional discounts, or multi-pack savings, any partial refund may require the order to be recalculated based on the products ultimately kept.

How long does it take to receive my refund?

Refunds are typically processed within 5–7 business days after your request is approved.

What if I purchased from another retailer?

Our guarantee applies only to orders placed directly through our website. If purchased elsewhere, please contact that retailer for their return policy.

Can I exchange a product instead of requesting a refund?

Yes! In some cases, we can offer a product exchange instead of a refund. Reach out to support@houndandcompany.com to discuss your options.

How do I start a return or refund request?

Simply email support@houndandcompany.com with your order number and a brief description of the issue. Our team will review your request and guide you through the next steps.

Our customer support is available Monday to Friday: 8am-5:30pm.

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