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Frequently asked questions

If you need to initiate a return, please do so here.

All returns are handled in accordance with our RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number.

Any unauthorized return received by Hound & Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty days of RMA Number issuance, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return and you will receive a refund in the form of a credit to your method of payment on the original order within thirty (30) days from the completion of the return process.

You can track the status of your return here.

Additionally, the return label for your product has a tracking number included. You can track your return shipment on the carrier's website.

If your product is damaged please contact us and we will provide a replacement for you. Unfortunately we are unable to offer exchanges for different products. If you want a different product, please return your original order to us within 30 days for a refund and place a new order for the desired item.

Yes! Our subscription products are subject to the same guarantee and refund policy as the rest of our products. All items must simply be sealed and unopened and the return request must be started within 30 days of receiving your order.

We proudly offer a 30 day refund policy. If more than 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must be sealed, unopened and returned within the 30 day window indicated above.

If you need to start a return, please do so here.

Please contact our customer service here as soon as possible and we will work with you to send the correct items.

Please contact our customer service here as soon as possible and we will look into the situation.

If tracking says your package has been delivered, please contact our customer service team here as soon as possible. Our team will look into and update you as to the status of your order.

We're so sorry! Please reach out to our customer service team here so we can get this corrected and get you a return label to send the incorrect product back to us.

We're sorry! We do our best to package all items so they are not damaged in shipping, but if your item arrived in an unacceptable condition please contact our customer service team here as soon as possible and our team will be in touch within 24-48 hours to get you an expedited replacement order and a return label for the damaged item.