If you need to initiate a return, please contact us at support@houndandcompany.com.

All returns are handled in accordance with our RMA Procedures. For each return requested, you must request an RMA Number.

Any unauthorized return received by Hound & Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty days of RMA Number issuance, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return and you will receive a refund in the form of a credit to your method of payment on the original order within thirty (30) days from the completion of the return process.

If your product is damaged please contact us and we will provide a replacement for you. For exchanges, please reach out to our customer support team at support@houndandcompany.com

Yes! Our subscription products are subject to the same guarantee and refund policy as the rest of our products.

We stand behind every chew we make. If at any time within 365 days of your most recent order you’re not happy with the product, simply contact us at support@houndandcompany.com and we’ll issue a refund.

Here’s how it works:

• Refunds apply to your most recent purchase only, up to the purchase price (shipping & handling excluded).
  
• The guarantee is valid once per product, per customer, for life.
  
• Wholesale orders (10 jars or more) are not eligible.
  

It’s our way of making sure you can try Hound & Co risk-free, with complete peace of mind.

Please contact our customer service here as soon as possible and we will work with you to send the correct items.

Please contact our customer service here as soon as possible and we will look into the situation.

If tracking says your package has been delivered, please contact our customer service team here as soon as possible. Our team will look into and update you as to the status of your order.

We're so sorry! Please reach out to our customer service team here so we can get this corrected and get you a return label to send the incorrect product back to us.

We're sorry! We do our best to package all items so they are not damaged in shipping, but if your item arrived in an unacceptable condition please contact our customer service team here as soon as possible and our team will be in touch within 24-48 hours to get you an expedited replacement order and a return label for the damaged item.