Refund policy

We offer a 365-day Satisfaction Guarantee. If you are dissatisfied with a Hound & Co product, you may submit a guarantee request within 365 days of your most recent purchase by contacting our customer service team at support@houndandcompany.com.

As part of the guarantee process, our support team may request information about your experience with the product and may require that unused or remaining product be returned before a refund is issued. If a return is required, our team will provide you with an RMA number and complete return instructions.

Product refunds are limited to the most recent purchase and are limited to a maximum of the purchase price of your most recent shipment. Shipping and Handling costs are non-refundable.

Wholesale orders (10 bottles or more) are not eligible for the money back guarantee.

Money-back guarantee is only valid once per product, per customer for lifetime.

To start a return, you can contact us at support@houndandcompany.com.

If your request requires a return, the customer is responsible for all return shipping costs unless otherwise expressly stated by Hound & Co. We do not provide prepaid return shipping labels for standard returns. Our support team will provide complete return instructions, including any applicable Return Merchandise Authorization (RMA) number and the address where your return should be sent. Items sent back to us without first requesting and receiving return authorization may not be accepted or may experience delays in processing.


You can always contact us for any return question at support@houndandcompany.com.

Requests related to ordering the wrong product, changing your mind, or other non-product-related reasons may be handled differently than requests made under our Satisfaction Guarantee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@houndandcompany.com.

All returns are handled in accordance with our RMA Procedures. For each return requested during the one year (365) day return period, you must request an RMA Number.

Any unauthorized return received by Hound & Co. will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty days of RMA Number issuance, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return and you will receive a refund in the form of a credit to your method of payment on the original order within thirty (30) days from the completion of the return process.